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United Kingdom, Hemel Hempstead, Adhesive Technologies

Customer Service Front Office Agent

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE



  • Acting as the first point of contact for all customer service requests and responding to customer calls and emails regarding order enquiry.

  • Processing orders including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies

  • Proactively manage and supporting of end to end business processes

  • Controlling consignment stocks and third party direct deliveries

  • Proactively communicating with other departments, supporting finance team and sales in cash collection and bad debt activities

  • Timely recording of customer complaints in SAP

  • Some responsibility for OEMs and escalations



YOUR SKILLS


  • Previous customer service experience, preferably gained from within FMCG

  • Knowledge of SAP would be an advantage

  • Ability to work on own initiative, with a flexible attitude

  • Problem solving and continuous improvement approach.

  • A knowledge of automotive schedule agreements and OEMs is an advantage.

  • PC literate with Excel skills

  • Excellent written and verbal communication skills



JOB ID: 1900036O