Field Application Engineer

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Field visits to end-users (Craftsmen & DIY) to grab habits, application specifics, understanding competitor landscape. 
  
• Responsible for product recommendations, customized products applications, new product demonstrations and troubleshooting for customers. 
  
• Plans & executes product & application trainings for sales personnel, end users with mini & mega meetings.
  
• Perform technical visits (meetings, audits, demonstrations, troubleshooting, etc.) for customers with documentation. 
  
• Reports quality issues / customers' claims to relevant parts of the organization (incl. CCMS).
  
• Drive customer experience by optimizing automated customer interactions and enhancing remote customer interactions. 
  
• Identify opportunities to create customer value in remote settings by leveraging remote interaction tools. 
  
• Responsible for products application / technical training and coaching of field sales forces and customers.
  
• Responsible for directly communicating with sales, marketing, PD, Innovation, members of TCS field team or project team members. 
  
• Support standardization process of technical documents & ensure same data in all platforms

YOUR SKILLS

• Mininumum3-4 years of experience in end user understanding in field, experience working with professionals. 
  
• As a team player, highly motivated to achieve entrepreneurial goals, ready to make a positive impact, and bring fresh ideas. 
  
• Confident in digital literacy and ideally have experience with project management software and MS Office.
  
• Digital methods are the most effective way to manage tasks and communicate with others. 
  
• Understand that customer satisfaction is key to success and that building strong relationships with stakeholders, including customers, is critical. 
  
• Ready to listen to their needs and offer creative solutions to meet their requirements. 
  
• Highly adaptable to different work environment & different customers.
  
• Dedication to customer satisfaction with focused technical solutions.
  
• Proactive understanding of adaptability of end user oriented solutions for related market.
  
• Extrovert with effective communication skills.
  
• Fluent English is a must-have skill, as our team communicates in English.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.