United States, Westlake, OH, Adhesive Technologies

Key Account Manager - Amazon NA

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • The Key Account Manager, Amazon USA & Canada will be responsible for managing strategic relationships and tactical executions with both Amazon USA & Canada and internally within our organization, to successfully meet and/or exceed an assigned annual sales target
  • Collaborate with key decision makers within the Amazon business to ensure a fruitful relationship in order to facilitate ongoing support for our brands and ultimately deliver growth
  • Optimize new product listings and launches with Amazon in line with the strategic distribution targets of the organization
  • Execute both external and internal daily management tasks including, but not isolated to, sales reporting, promotional programs, order management, Amazon catalogue availability, demand planning and marketing optimization
  • Work closely with the internal Marketing Team to optimize our Amazon Advertising investments to drive both new product launch and promotional program effectiveness
  • Effectively manage the Net Sales and Profitability of the Amazon USA & Canada accounts in line with the strategic direction of the organization
  • Internally being a leader within the global Amazon Team to share best practice across markets, as directly managing the largest Amazon market globally
  • Develop and execute sales strategies to successfully meet and/or exceed an assigned annual sales target.
  • Collaborate with North American Senior Management to develop and manage performance metrics for Amazon USA & Canada
  • Build and maintain strong relationships with key decision makers at Amazon USA & Canada
  • Support Sales Director developing and maintaining high-level relationships with regional channel contacts and key account managers
  • Support the Sales Director in identifying sales and marketing opportunities to optimize the performance of Amazon USA & Canada
  • Collaborate with the key Operations and Retail Teams to optimize the performance across Amazon USA & Canada, and the wider Retail Team
  • Forecast, analyze and report financials for Amazon USA & Canada to include accurate SKU forecasts, monthly, quarterly and yearly sales growth projections
  • Ensure optimal product launches and effective discontinuation activities with Amazon USA & Canada in line with defined distribution and marketing plans
  • Assuming a leadership role across both the Global Amazon Team and wider Global Account Management Team in sharing best practices


  • Bachelor's degree or equivalent work experience required.
  • 5-8 years' experience and proven success in Sales Management and Business Development roles in the Consumer Goods channel
  • At least 2 years of direct management responsibility of outside vendors
  • Experience and understanding of 1P and 3P relationships within Amazon.
  • Excellent knowledge of the USA and Canadian retail landscape, shopper behaviors and related merchandising tactics
  • Solid understanding of retail pricing policies
  • Excellent negotiation skills
  • Excellent analytical skills
  • Excellent Microsoft Excel, PowerPoint, and Outlook skills
  • Ability to travel domestic and international up to 20% of time.
  • Strong verbal and written communication skills with the ability to work with all levels of management.
  • Outgoing nature with strong networking and relationship building ability.
  • Analytical thinker, with the ability to turn strategies into successful execution.
  • Strong initiation skills, ability to respond quickly to changing business environments.
  • Results focused; uses performance targets and goals to drive personal accountability.
  • Attention to detail; self-directed; self-starter; expert problem solver Works closely with: Internal:
  • Regional Retail Sales Team, including Global Key Account Managers for North America
  • Regional Trade Marketing
  • Regional Operations Team (specifically finance, supply chain and customer service)
  • Global Retail Account Management
  • Global Amazon Account Management External:
  • Amazon USA & Canada Key Decision Makers - Vendor Managers, Specialized Vendor Services, Amazon Advertising, Amazon Operations, Amazon VMS
  • Third Party Account support – Rep Groups, Advertising Agencies, Warehouses & Distribution Partners

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, age, sexual orientation, gender identity and expression, and other legally protected characteristics.

The salary for this role is $90,000- $125,000. This is the range that we in good faith anticipate relying on when setting wages for this position.  We may ultimately pay more or less than the posted range and this range.  This salary range may also be modified in the future.

JOB ID: 23053120
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067
Health, Disability & Life Insurance
Health, Disability & Life Insurance Vacation / Paid Time Off
Vacation / Paid Time Off 401k Matching
401k Matching Flexible Work Policy
Flexible Work Policy Performance Bonus Incentives
Performance Bonus Incentives Paid Parental Leave & Childcare Benefits
Paid Parental Leave & Childcare Benefits Wellness Programs
Wellness Programs Tuition Reimbursement & Student Loan Aid
Tuition Reimbursement & Student Loan Aid International Career Opportunities
International Career Opportunities Employee Recognition Programs
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