Customer Excellence Agent - 12 Months Maternity Cover

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

• This is a 12 month Maternity Cover contract.
• Be customers‘ counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc…)
• Handle multiple sources of communication – phone, e-mail,
• Work cross functionally – Sales, Logistics, Demand Planning, 3PL, Marketing
• Ensure any solution(s) (Credit notes, Debit notes, Returns etc) are aligned and approved by relevant parties and while following Henkel Processes and guidelines
• Integration within a collaborative team with passion & experience
• Interact closely with other teams within the UK Beauty Care Professional organisation - and international supply chain
• Opportunity to work independently, while provided with the necessary team support
• Deep insights in the processes of an international market player within the exciting and fastmoving beauty industry
• Help drive improvements in the team’s performance
• Accurate allocation of error reason codes
• Using analysis and insight, highlight key trends and possible improvements
• Work within company practice/guidelines and compliance

YOUR SKILLS

• 2 years‘ experience preferred in Supply Chain / Logistics / Customer Services
• Strong organizational and problem-solving skills as well as a goal-oriented approach
• Very good analytical skills and a passion to work with numbers
• Excellent presentation and communication skills with the ability to convince and inspire people
• Flexible, pro-active and determined personality
• An open-minded team player, able to work independently with a high degree of self-initiative
• Firm knowledge and understanding of MS-Office; especially profound Excel & Power Point skills are required.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.