Min samling

Global Quality Key Account Manager (h/f)

170006HF, Serris

Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It’s a passion. Have you got what it takes?

Lead the development and execution of a Global Quality Strategy for the assigned Key Account Group / Market.

What we offer

  • Act as primary Quality contact to the Global Business Manager and the relevant Customer contact for each assigned Key Account, in order to give and receive feedback on performance, as well as to align on improvement needs, and agree on priorities.
  • Drive corrective & preventive actions plan globally, working with the relevant functions to close gaps in our ability to consistently meet quality requirements of our Key Accounts.
  • Ensure an understanding of Quality requirements of our Key Accounts globally.
  • Develop Henkel Quality capabilities and competencies to meet established and new customer Key Account expectations.
  • Establish and manage reporting/tracking systems which create visibility to performance against key leading and lagging indicators.
  • Develop & maintain contact with customer representatives to foster a collaborative relationship for all Quality relevant topics (in advance of any critical situation that may arise).
  • Assume direct ownership of critical, high impact customer dissatisfaction concerns or issues impacting Key Accounts. Lead the cross functional internals teams and the customer facing teams in the associated communication and resolution process.
  • Work in collaboration all regions and other Global Quality Key Account Managers to identify and share Quality related best practices for implementation across the organization.

What we are looking for

  • 10+ years total professional experience, with 2+ years quality and/or customer facing role
  • Analytical and problem solving skills; Expert level certifications to know problem solving methodologies utilizing PDCA thinking, such as A3, 8D, or Six Sigma preferred
  • Applied knowledge of LEAN principles and tools
  • Understanding of and practical experience with market requirements and related standards (9001, 22001, 13485, GMP, HACCP, Pest Control, etc.)
  • Excellent team leadership, project management, and organizational skills
  • Demonstrated passion and effectiveness in driving cultural transformation through coaching and engaging with people to drive continuous improvement and better customer experience(s).
  • Proficient in the use of SAP or other similar ERP systems, with particular knowledge of the Quality Module within this system is a strong asset
  • Willingness to have flexible work hours in order to frequently interface with key contacts in other geographical regions worldwide
  • Ability to travel globally up to 30 %

Place : Serris

Satut : Executive

Start date : ASAP

Envie de relever le défi ? Postulez en ligne. Mentionnez la référence de l’offre [ID] en haut de l’annonce et entamez le process pour commencer votre stage/emploi chez Henkel à [Location].

Découvrez notre culture du succès : www.henkel.com/career